FAQ's

What is Remote Computer Assistance all about?
Remote Computer Assistance is an online computer support company catering to all specific system problems. The company has performed the market over the previous years with a satisfaction rate of 90%

Why should I choose Remote Computer Assistance?
We can assimilate the answer in just one sentence: “To experience the best computer support.”

What kind of computer support services do I expect to get from Remote Computer Assistance?
Remote Computer Assistance serves as one-stop shop for all your system support needs including computer/laptop repairs, hardware/peripherals support, home networking, gaming and entertainment devices.
Our array of service also includes comprehensive support coverage for over 70 desktop and laptop software applications, servers, hardware devices, printers, peripherals, routers and modems.

What computer brands can Remote Computer Assistance assist me with?
Yes, we provide support for all Microsoft Windows platform and applications no matter which computer brand you are using and where you purchased your computer.

What qualifications make your Remote Computer Assistance technicians dependable?
All our computer support experts are Microsoft Certified Experts, Microsoft Certified Support Desktop Technicians, and A+/Network+/MCP/MDST Certified Professionals. Every technician is qualified and is updated with the latest technology knowledge.

What procedure does a Remote Computer Assistance technician takes to resolve the error?
When  you join with us, you are transferred to our tech support technician who provides you with an understandable and the most accurate explanation about your computer problems on the phone, our website or via remote support. After the computer diagnosis is completed, the technician rectifies the error using a linear and logical troubleshooting methods and procedures.

Is remote computer support better than more traditional support options?
With remote support services, you don't need to struggle through the troubleshooting procedures, The technician completes the work all by His/herself.
Also, the process is much convenient as it eliminates a need for you to take your computer to any a repair shop. Since remote support helps us to offer you instant solutions, you won't have to be stuck without a computer over the weekend or during a holiday. So, it saves you time and money.

Can you render me more details about your remote computer support?
Remote computer support involves a 'remote desktop connection’, which lets us view your computer screen through a 128MB SSL Protected encryption and securely fix most computer errors over the Internet. After you join with us, you allow our computer technicians view and interact with your computer remotely through the Internet. Indeed, you watch the whole troubleshooting process going on your screen.